Do I need to cancel my current protection to use Remi?
No. Remi is built to work alongside whatever you already have. Monitoring services are good at spotting problems. Remi is what closes them. If you already pay for monitoring, Remi makes that money worth more, because the alerts finally lead somewhere.
What exactly is the Personal Cyber Score?
A 0 to 100 measure of your actual personal security posture, based on how you really live online rather than on what has already leaked. It goes up only when you genuinely close a gap, so it is a measure of progress, not a scare tactic.
Why do you not ask for my Social Security number?
Because you should not have to hand over the most sensitive number you own to a company that has not proven anything to you yet. The free score does not need it. We ask for sensitive information only when a specific protection genuinely requires it, and we tell you why first.
Is this identity theft insurance or credit monitoring?
No, and we will not pretend otherwise. Remi today is a remediation service: it does not include credit monitoring, dark web monitoring, or identity theft insurance. It is the layer that fixes the gaps those services surface. If you already pay for monitoring, keep it, and let Remi handle what to do about what it finds.
How does the household purchase work?
It is one household subscription, and everyone you live with is covered by it. Each person signs in as themselves and takes their own checkup, so an adult, a teenager and an aging parent each answer the questions that actually fit them rather than sharing one generic score. You see the whole household in one place. Families are where this matters most, because one person clicking the wrong link can affect everyone.
What am I paying for every month?
Remi keeps working after the first pass. You get new devices and new accounts, your children get older, the scams change, and a score that was good in March drifts by September. Your subscription covers the re-checks that catch that, new guided fixes as new threats appear, and plain-English answers whenever you are unsure, with a generous monthly fair-use cap that real families never notice and that protects the service from bots and bulk abuse.
Can I cancel, and will the price go up?
You can cancel from your account whenever you like, and you keep access to the end of the period you have already paid for. The price will not go up. There is no introductory rate and no second-year rate: what you start at is what you keep for as long as you stay subscribed. If we raise prices later, that applies to new subscribers only. And if you bought Remi back when it was a one-time purchase, that still stands: you keep it, with nothing to pay and nothing to cancel.